Deliveries will be brought to the front door or house or to the communal entrances of block of flats/apartments. Delivery drivers are unable to bring orders inside the house or into a block of flats. Please respond promptly to collect your order once delivered.
All delivery or collection times are estimates only. We do not guarantee that the order will be delivered or ready for collection by the quoted time.
In addition to the price, a delivery charge may be payable by you. If applicable, this will be displayed to you before you place your order.
In addition to the price and delivery charge, you will be charged a small handling charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety, the handling charge will also be refunded.
The price of the item(s) you order will be the price on the Punchbowl Store website/app at the time you place or amend your order. If a new price or promotion is in place after your order — for example, a multi-buy offer, price reduction, or percentage off advertised on the packaging — these prices and promotions will not be applied to your existing order.
Punchbowl Store will always endeavor to provide the products you ordered. Where a product is no longer in stock, we may choose to substitute that product with an alternative.
Any substitutions made will be highlighted on the receipt. Please check your receipt on delivery/collection and confirm you are happy with the substituted items. If you are unhappy with any of the items, they can be returned to the driver and you will receive a refund or not be charged.
